Frequently Asked Questions
Everything you need to know about your Poppy Barley experience, from handcrafted fit to sustainable shipping.
What makes Poppy Barley footwear different from other brands?
We prioritize 'Luxury for the People' by partnering with family-owned factories in Mexico and Brazil. Our products are handcrafted using premium, ethically sourced leathers and designed with advanced comfort features to ensure style never compromises ease of wear.
How do I find my perfect fit?
We offer a comprehensive sizing guide on each product page. Since we provide various widths and calf sizes for boots, we recommend measuring your feet and comparing them to our size chart. If you are between sizes, we generally suggest sizing up.
What is your shipping policy?
We offer standard and expedited shipping across North America. Orders typically process within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery's progress.
What is your return and exchange policy?
We want you to love your purchase. If you are not completely satisfied, we accept returns and exchanges on unworn, pristine items within 30 days of delivery. Please note that items marked as 'Final Sale' are not eligible for return.
Are your manufacturing processes sustainable?
Sustainability is at our core. We are a certified B Corp, meaning we meet the highest standards of social and environmental performance. We focus on fair wages, safe working conditions, and minimizing waste through small-batch production.
How should I care for my leather goods?
To prolong the life of your items, we recommend using a high-quality leather protector spray before your first wear. Clean with a damp cloth and use specific leather conditioners to keep the material supple and prevent cracking over time.